We understand the nature of online purchases and are happy to accept returns and refund your purchase within 15 days of you receiving your order. After 15 days, we can no longer accept returns.
To be eligible for a return, your item must be unused and in the same condition that you received it.
E-mail email@example.com with your order number, the items you would like to return, the reason for return, and the type of refund (see options below).
- Cost of return shipping will be deducted from overall purchase amount.
- 30% restocking fee will be deducted from overall purchase amount.
- Balance will be refunded back to original method of payment.
- Free return shipping.
- 25% restocking fee will be deducted from overall purchase amount.
- Balance will be in the form of store credit.
Due to their custom nature, made-to-order jewelry are final sale. Made-to-order jewelry includes customized orders that are not part of our standard line.
Once your return is received and inspected, we will send you an email notifying you that we have received your returned item(s). This email will also confirm that a store credit or refund has been issued. Please allow 5-8 days for this process.
Due to our inventory of one of a kind items and limited quantities, we do not accept exchanges. Please follow the return process for any unwanted products and place a new order for desired product(s).
If previously purchased merchandise is marked down within seven (7) days of the original order date, A Gilded Leaf will allow a one-time price adjustment on the item. To receive a price adjustment, please email firstname.lastname@example.org. Eligible refunds will be applied to your original form of payment.
At A Gilded Leaf, we repair items in house. You may either bring your item to the our location or send in your item via mail.
If you choose to send your item via mail, please follow the instructions listed below:
- Download our Repair Form
- Print form and complete all information.
- Enclose form with item to be repaired.
- Send item and form, via an insured trackable shipping method, to:
A Gilded Leaf
62 West 47th Street, Suite 310
New York, NY 10036
After we make an assessment, we will email you a free estimate. Prior to any work, approval is required by client.